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Beschwerdemanagement

unzufriedene Kunden als profitable Zielgruppe
Author: Search for this author Stauss, Bernd; Seidel, Wolfgang
Statement of Responsibility: Bernd Stauss ; Wolfgang Seidel
Year: 2007
Publisher: München ; Wien, Hanser
Media group: Book/Buch
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Barcode: 01048810 Locations: 2.4.1.3 STA Status: leaving

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Author: Search for this author Stauss, Bernd; Seidel, Wolfgang
Statement of Responsibility: Bernd Stauss ; Wolfgang Seidel
Year: 2007
Publisher: München ; Wien, Hanser
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Classification: Search for this systematic 2.4.1.3
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ISBN: 3-446-40593-3
Description: 4., vollständig überarb. Aufl., 713 S. : Tab. u. graph. Darst.
Tags: Complaint Management, Kundenbindung, Kundenzufriedenheit, Relationship Marketing, Beschwerdemanagement
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Media group: Book/Buch