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(1)Balderjahn, Ingo, 1952-

(1)Bruhn, Manfred, 1949-

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(1)Imai, Masaaki, 1930-

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Cover von Qualitätsmanagement für Dienstleistungen

Qualitätsmanagement für Dienstleistungen

Grundlagen, Konzepte, Methoden

Author: Bruhn, Manfred, 1949- Search for this author more...

Year: 2011

Publisher: Berlin [u.a.], Springer

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Cover von The Palgrave Handbook of Service Management

The Palgrave Handbook of Service Management

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Year: [2022]

Publisher: Cham, Palgrave Macmillan

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Cover von Produktivität von Dienstleistungen

Produktivität von Dienstleistungen

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Year: 2014

Publisher: Wiesbaden, Springer Gabler

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Cover von Gemba Kaizen

Gemba Kaizen

a commonsense approach to a continuous improvement strategy

Author: Imai, Masaaki, 1930- Search for this author more...

Year: [2012]

Publisher: New York, [New York] ; [u.a.], McGraw-Hill

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Cover von Service Excellence als Impulsgeber

Service Excellence als Impulsgeber

Strategien, Management, Innvationen, Branchen ; Bernd Stauss zum 60. Geburtstag

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Year: 2007

Publisher: Wiesbaden, Gabler

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