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(5)Bruhn, Manfred, 1949-

(4)Slack, Nigel, 1946-

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(2)Flick, Uwe,1956-

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Cover von Handbuch Dienstleistungsmarketing

Handbuch Dienstleistungsmarketing

Planung, Umsetzung, Kontrolle

Author: Bruhn, Manfred, 1949-; Meffert, Heribert, 1937- Search for this author more...

Year: 2012

Publisher: Wiesbaden, Springer Gabler

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Cover von Dienstleistungsmanagement

Dienstleistungsmanagement

Grundlagen, Konzepte, Instrumente

Author: Haller, Sabine Search for this author more...

Year: 2012

Publisher: Wiesbaden, Springer Gabler

Series: Lehrbuch

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Cover von Kundenorientierung

Kundenorientierung

Bausteine für ein exzellentes Customer Relationship Management (CRM)

Author: Bruhn, Manfred, 1949- Search for this author more...

Year: 2012

Publisher: München, Dt. Taschenbuch Verl.

Series: Beck-Wirtschaftsberater

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Cover von [8].; Managing Quality in Qualitative Research

[8].; Managing Quality in Qualitative Research

Author: Flick, Uwe,1956- Search for this author more...

Year: 2007

Parent work: The Sage Qualitative Research Kit

Volume: [8].

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Cover von Unternehmerisches Personalcontrolling

Unternehmerisches Personalcontrolling

Evaluation der Wertschöpfung im Personalmanagement

Author: Wunderer, Rolf; Jaritz, André Search for this author more...

Year: 2006

Publisher: Neuwied [u.a.], Luchterhand

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Cover von Total Quality Management in Theorie und Praxis

Total Quality Management in Theorie und Praxis

Author: Rothlauf, Jürgen Search for this author more...

Year: 2001

Publisher: München ; Wien, Oldenbourg

Series: Managementwissen für Studium und Praxis

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Cover von TQM umsetzen

TQM umsetzen

Weltklasse neu definieren, Leistungsoffensive einleiten, Business Excellence erreichen

Author: Malorny, Christian Search for this author more...

Year: 1999

Publisher: Stuttgart , Schäffer-Poeschel

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Cover von Beschwerdemanagement

Beschwerdemanagement

aus Beschwerden Verkaufserfolge machen

Author: Haas, Bernhard; Troschke, Bettina von Search for this author more...

Year: [2010]

Publisher: Norderstedt, Books on Demand

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Cover von Middle Managers in Europe

Middle Managers in Europe

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Year: 1997

Publisher: London [u.a.], Routlegde

Series: Routledge Advances in Management and Business Studies

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Cover von Kaizen

Kaizen

Der Schlüssel zum Erfolg der Japaner im Wettbewerb

Author: Imai, Masaaki Search for this author more...

Year: 1998

Publisher: Berlin, Ullstein

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