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(6)Bruhn, Manfred, 1949-

(3)Homburg, Christian, 1962-

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(2)Günter, Bernd [Hrsg.]

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Cover von Empfehlungsmarketing

Empfehlungsmarketing

Königsweg der Neukundengewinnung

Author: Fink, Klaus-J. Search for this author more...

Year: 2005

Publisher: Wiesbaden, Gabler

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Cover von Relationship Marketing

Relationship Marketing

Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention

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Year: 2000

Publisher: Berlin [u.a.], Springer

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Cover von Practical Customer Success Management

Practical Customer Success Management

a best practice framework for rapid generation of customer success

Author: Adams, Rick Search for this author more...

Year: 2020

Publisher: Ney York, NY [u.a.], Routledge

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Cover von Der kundenorientierte Mitarbeiter

Der kundenorientierte Mitarbeiter

bewerten, begeistern, bewegen

Author: Homburg, Christian, 1962-; Stock-Homburg, Ruth Search for this author more...

Year: 2012

Publisher: Wiesbaden, Springer Gabler

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Cover von Dienstleistungsmanagement

Dienstleistungsmanagement

Grundlagen, Konzepte, Instrumente

Author: Haller, Sabine Search for this author more...

Year: 2012

Publisher: Wiesbaden, Springer Gabler

Series: Lehrbuch

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Cover von Qualitätsmanagement für Dienstleistungen

Qualitätsmanagement für Dienstleistungen

Grundlagen, Konzepte, Methoden

Author: Bruhn, Manfred, 1949- Search for this author more...

Year: 2011

Publisher: Berlin [u.a.], Springer

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Cover von Customer Experience Management

Customer Experience Management

a revolutionary approach to connecting with your customers

Author: Schmitt, Bernd Herbert Search for this author more...

Year: 2003

Publisher: Hoboken, NJ, Wiley

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Cover von The New Age of Innovation

The New Age of Innovation

driving cocreated value through global networks

Author: Prahalad, Coimbatore K.; Krishnan, Mayuram S. Search for this author more...

Year: 2008

Publisher: New York [u.a.], McGraw-Hill

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Cover von Hochschulmarketing

Hochschulmarketing

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Year: 2006

Publisher: Lohmar ; Köln, Eul

Series: Wissenschafts- und Hochschulmanagement

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Cover von Die ultimative Frage

Die ultimative Frage

mit dem Net-Promoter-Score zu loyalen Kunden und profitablem Wachstum

Author: Reichheld, Frederick F. Search for this author more...

Year: 2006

Publisher: München ; Wien, Hanser

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