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(5)Bruhn, Manfred, 1949-

(4)Stauss, Bernd [Hrsg.]

(2)Stauss, Bernd

(1)Balderjahn, Ingo, 1952-

(1)Gouthier, Matthias H. J. [Hrsg.]

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(4)Stauss, Bernd [Hrsg.]

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(1)Gouthier, Matthias H. J. [Hrsg.]

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Cover von Beschwerdemanagement

Beschwerdemanagement

unzufriedene Kunden als profitable Zielgruppe

Author: Stauss, Bernd; Seidel, Wolfgang Search for this author more...

Year: 2007

Publisher: München ; Wien, Hanser

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Cover von Dienstleistungsmarken

Dienstleistungsmarken

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Year: 2008

Publisher: Wiesbaden, Gabler

Series: Wissenschaft & Praxis, Forum Dienstleistungsmanagement

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Cover von Serviceorientierung im Unternehmen

Serviceorientierung im Unternehmen

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Year: 2010

Publisher: Wiesbaden, Gabler

Series: Forum Dienstleistungsmanagement

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Cover von Dienstleistungsinnovationen

Dienstleistungsinnovationen

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Year: 2004

Publisher: Wiesbaden, Gabler

Series: Wissenschaft & Praxis

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Cover von Internationalisierung von Dienstleistungen

Internationalisierung von Dienstleistungen

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Year: 2005

Publisher: Wiesbaden, Gabler

Series: Wissenschaft & Praxis

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Cover von Dienstleistungsqualität

Dienstleistungsqualität

Konzepte - Methoden - Erfahrungen

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Year: 2000

Publisher: Wiesbaden, Gabler

Series: Wissenschaft & Praxis

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Cover von Service Excellence als Impulsgeber

Service Excellence als Impulsgeber

Strategien, Management, Innvationen, Branchen ; Bernd Stauss zum 60. Geburtstag

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Year: 2007

Publisher: Wiesbaden, Gabler

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