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Dienstleistungsengineering und -management

Author: Search for this author Leimeister, Jan Marco, 1974-
Statement of Responsibility: Jan Marco, 1974- Leimeister
Year: 2012
Publisher: Berlin [u.a.], Springer
Media group: Book/Buch
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Barcode: 01079180 Locations: 4.2 LEI Status: available

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Author: Search for this author Leimeister, Jan Marco, 1974-
Statement of Responsibility: Jan Marco, 1974- Leimeister
Year: 2012
Publisher: Berlin [u.a.], Springer
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Classification: Search for this systematic 4.2
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ISBN: 978-3-642-27982-9
ISBN (2nd): 978-3-642-27983-6
Description: XX, 447 S. : Tab. u. graph. Darst.
Tags: Customer Integration, ITIL, Information Technology, Service Management, Performance Measurement, Dienstleistungsmanagement, ICT, IKT, Information and Communications Technology, Informations- und Kommunikationstechnik, Kommunikationstechnik, Kundenintegration, Leistungskennzahlen
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Media group: Book/Buch