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(18)Bruhn, Manfred, 1949-

(8)Meffert, Heribert, 1937-

(4)Stauss, Bernd [Hrsg.]

(3)Hadwich, Karsten, 1970-

(2)Haller, Sabine

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(18)Bruhn, Manfred, 1949-

(8)Meffert, Heribert, 1937-

(4)Stauss, Bernd [Hrsg.]

(3)Hadwich, Karsten, 1970-

(2)Haller, Sabine

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Cover von Dienstleistungsqualität

Dienstleistungsqualität

Konzepte - Methoden - Erfahrungen

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Year: 2000

Publisher: Wiesbaden, Gabler

Series: Wissenschaft & Praxis

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Cover von Kundenorientierung im Touristikmanagement

Kundenorientierung im Touristikmanagement

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Year: 2000

Publisher: München ; Wien, Oldenbourg

Series: Lehr- und Handbücher zu Tourismus, Verkehr und Freizeit

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Cover von Handbuch Dienstleistungsmanagement

Handbuch Dienstleistungsmanagement

von der strategischen Konzeption zur praktischen Umsetzung

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Year: 1998

Publisher: Wiesbaden, Gabler

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Cover von Interaktionsbeziehungen im Dienstleistungsmarketing

Interaktionsbeziehungen im Dienstleistungsmarketing

Zusammenhänge zwischen Zufriedenheit und Bindung von Kunden und Mitarbeitern

Author: Grund, Michael A. Search for this author more...

Year: 1998

Publisher: Wiesbaden, Gabler

Series: Basler Schriften zum Marketing

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Cover von Bd. 2.; Kundengerichtete und kundeninitierte Prozesse des Externen Markting ; Dienstleistungen auf Beschaffungs- und Internen Märkten ; Branchenkonzepte und Fallbeispiele ; Zukünftige Perspektiven des Dienstleistungs-Marketing

Bd. 2.; Kundengerichtete und kundeninitierte Prozesse des Externen Markting ; Dienstleistungen auf Beschaffungs- und Internen Märkten ; Branchenkonzepte und Fallbeispiele ; Zukünftige Perspektiven des Dienstleistungs-Marketing

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Parent work: Handbuch Dienstleistungsmarketing

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Cover von Bd. 1.; Grundlagen und Rahmenbedingungen des Dienstleistungsmarketing ; Managementaspekte von Dienstleistungs-Anbietern ; Programmatische Aspekte des Externen Marketing ; Programmatische Aspekte des Internen Marketing

Bd. 1.; Grundlagen und Rahmenbedingungen des Dienstleistungsmarketing ; Managementaspekte von Dienstleistungs-Anbietern ; Programmatische Aspekte des Externen Marketing ; Programmatische Aspekte des Internen Marketing

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Parent work: Handbuch Dienstleistungsmarketing

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Cover von Handbuch Dienstleistungsmarketing

Handbuch Dienstleistungsmarketing

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Year: 1998

Publisher: Stuttgart , Schäffer-Poeschel

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