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"Managing human resources is a critical component of any company's overall mission to provide val-ue to customers, shareholders, employees, and the community in which it does business. Value includes profits as well as employee growth and satisfaction, creation of new jobs, contributions to community programs, protection of the environment, and innovative use of new technologies Each chapter includes several different pedagogical features. 'Best Practices' provides examples of companies whose HR activities work well. 'HR Oops!' highlights HRM issues that have been handled poorly. 'Did You Know?' offers interesting statistics about chapter topics and how they play out in real-world companies. 'HRM Social' demonstrates how social media and the Internet can be useful in managing HR activities in any organization. 'Thinking Ethically' confronts students with issues that occur in managing human resources. Each feature includes questions to assist students with critical thinking and to spark classroom discussions"